Frequently Asked Questions
Everything you need to know about your KIWI design experience.
What is the typical shipping time for orders?
Standard shipping usually takes 3-7 business days within the United States. International shipping times vary by destination, typically ranging from 7-15 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Are KIWI design products compatible with all VR headsets?
Our accessories are specifically designed for various models including Meta Quest 3, Quest 2, and Valve Index. Please check the product description for specific compatibility details before purchasing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for installment payments.
Do your products come with a warranty?
Yes, all KIWI design products include an 18-month warranty covering manufacturing defects to ensure the best possible user experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's progress in real-time.